Privacy policy

Last updated: 22 October 2026

Who we are

This website, www.norwichfootsurgeon.co.uk, is owned and operated by Mr Akshdeep Bawa, Consultant Trauma and Orthopaedic Surgeon. Mr Bawa is responsible for the personal information described in this policy. In this policy, “we” and “us” mean Mr Bawa.

For questions about this policy or about your personal information, email bawa.akshdeep@gmail.com. Please do not send personal medical information by email.

Website development and content management

The website was developed by Innovations and More Ltd. Website content and information are entered and maintained by Innovations and More Ltd in accordance with instructions and information provided by Mr Akshdeep Bawa, the website owner and operator.

Summary

• This website has no forms that collect patient information, no user accounts and no online booking, and it does not ask you for personal information.
• Some personal information, such as your IP address, is still processed when you visit, as explained below.
• We use Umami, a cookie-free analytics service, to count visits and understand how the website is used. You can turn it off for your browser at any time.
• The website itself does not set cookies. The YouTube video on the Media page loads only if you press play.
• We do not sell personal information or use it for advertising.

Information collected when you visit

Hosting

The website is hosted by Hostinger. As with any website, the hosting servers receive technical information sent by your browser, including your IP address, so that they can deliver pages to you and protect the service. See Hostinger’s privacy policy (opens in a new tab).

Fonts

The website’s fonts are provided by Google Fonts. When a page loads, your browser requests the fonts from Google’s servers, which receive your IP address, the requested address and standard browser information. Google states that the Google Fonts service does not set or log cookies. See Google’s privacy policy (opens in a new tab).

Website analytics (Umami)

We use Umami Analytics to produce statistics about how the website is used, such as the number of visits and which pages are viewed, so that we can improve the website. We see these statistics only in summary form and do not use them to identify you.

When you view a page, Umami receives:

• the address and title of the page and the website that referred you;
• your browser, operating system, device type, screen size and language;
• an approximate location (country, region or city) worked out from your IP address.

Umami uses your IP address and browser details, together with a value that changes each month, to create a visitor identifier that lets it count visits without cookies. Umami states that it does not store IP addresses in its analytics records, although IP addresses may appear in its security and operational logs. Umami does not use cookies and does not store anything on your device, other than reading your opt-out choice if you have made one.

Umami is provided by Umami Software, Inc., which processes this information on our behalf under its data processing agreement. Our Umami account uses Umami’s EU data region, so the analytics data is stored in the EU. See Umami’s privacy policy (opens in a new tab).

Turning analytics off. You can stop Umami counting your visits in this browser. Your choice is saved in your browser and applies to every page of this website until you change it or clear your browser’s data for this website.

If you contact us

If you email us, we receive your email address, your name if you include it and the contents of your message. We use this information only to reply to you and deal with your enquiry. Emails to bawa.akshdeep@gmail.com are held in a Gmail account provided by Google.

Appointments are arranged through Spire Healthcare, including its online booking system, the telephone number shown on our Contact page and Mr Bawa’s private secretary at Spire. This website does not receive the information you give when booking. Spire Healthcare handles it as described in Spire Healthcare’s privacy notice (opens in a new tab).

Our lawful bases

• Website analytics: our legitimate interests in understanding how the website is used and improving it.
• Hosting and fonts: our legitimate interests in providing a secure, working website.
• Enquiries: our legitimate interests in replying to messages you send us.

Who receives information

• Hostinger, which hosts the website.
• Umami Software, Inc., which provides website analytics.
• Innovations and More Ltd, which develops and maintains the website on Mr Bawa’s behalf and has access to the website’s analytics reports.
• Google, which provides the website’s fonts and our email service, and YouTube if you choose to play the video on the Media page.

Links to other websites, such as Spire Healthcare, the British Orthopaedic Foot & Ankle Society and the retailers on our Recommended Products page, take you to services with their own privacy policies.

International transfers

Our analytics data is stored in Umami’s EU region. Umami Software, Inc. is based in the United States. Where personal information is transferred outside the UK, Umami’s data processing agreement uses the EU Standard Contractual Clauses with the UK International Data Transfer Addendum. Google is also based in the United States, so information it receives may be processed outside the UK; see Google’s privacy policy.

How long information is kept

• Analytics: kept in our Umami account according to the retention that applies to our Umami plan and settings. We can delete it at any time.
• Emails: kept only for as long as needed to deal with your enquiry and any follow-up.
• Hosting and font requests: handled by Hostinger and Google under their own retention policies.

Your rights

Under UK data protection law you have the right to ask for a copy of your personal information, and to ask for it to be corrected or deleted. You can also ask us to restrict how we use it, and object to our use of it. To make a request, email bawa.akshdeep@gmail.com.

Because our analytics are designed not to identify individual visitors, we may not be able to find analytics information about you. You can always stop future analytics by turning analytics off in your privacy settings.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO). See how to make a complaint to the ICO (opens in a new tab).

Cookies

Our cookie policy explains the cookies and similar technologies on this website and how to control them.

Changes to this policy

We will update this page when the way we use personal information changes, and show the date of the latest update at the top of the page.